Under the direction of the Retail Store Manager, opens and/or closes retail store and assists in assigned operations. This position has supervisory responsibilities only in the absence of the Retail Store Manager and Retail Assistant Store Manager. The position does not have direct responsibility for disciplining staff, but does document and report all performance related issues to the Retail Store Manager. At all other times, performs the duties of a Cashier / Sorter.
II. Essential Job Duties
Keyholder
Opens and closes store as scheduled and follows assigned opening and closing procedures.
Counts money drawers at opening and closing and ensures that there is adequate change.
Ensures that daily work tasks assigned by Retail Store Manager are completed.
Assists in completing required paperwork accurately and neatly and submits within established timeframe.
Maintains a clean and safe work / shopping environment.
Reports known or suspected security and / or theft problems.
Ensures customers are treated in a fair, courteous and efficient manner.
Performs cash register voids, discounts and completes employee purchase log.
Performs other duties as assigned or required.
Cashier / Sorter
Greets customers entering establishments.
Provides customer service in a friendly manner.
Counts money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Operates cash register accurately and efficiently for customer transactions, processes credit card transactions and makes change.
Receives payment by cash, check, credit cards, or automatic debits.
Issues receipts and change due to customers.
Packs customer purchases in bags or cartons.
Maintains clean and orderly checkout areas.
Cleans display cases, shelves, aisles and cash centers.
Straightens sales floor and changing rooms.
Hangs items from z-racks in appropriate department.
Answers customers’ questions about merchandise and advises customers on merchandise selection.
Monitors changing rooms for loss control concerns and reports any problems to manager on duty.
Pulls clothing / textiles from carts or gaylords.
Evaluates quality and determines whether it meets retail standards.
For quality items, determines season of garment and places in hang area or seasonal bin.
For poor quality items, places in bale cart or trash.
Places other items from carts in appropriate bin (shoes, purses, etc.).
Hangs clothing and textiles on hangers and places on z-racks.
Determines prices for house wares and places pricing stickers on items using pricing gun.
Pulls z-racks and carts from processing area to sales floor.
Pulls items from carts and places on shelves or racks.
Pulls outdated inventory from shelves and racks, takes off hanger and places in gaylord.
Maintains store premises in compliance with Agency Safety Standards.
Requires a minimum of six months experience as a cashier / sorter in a LLGI retail store or equivalent experience in another retail operation.
Requires ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals and compute percent.
Requires ability to complete reports accurately as assigned (donation counts, readings, daily business statements, deposits and cash drawer).
Requires ability to operate cash register and process cash and credit card transactions.
Requires ability to count money and make change.
Requires strong customer service skills and the ability to communicate effectively with staff and customers.
Follows the dress code as directed by Goodwill and displays a professional image and attitude.
Requires ability to inspect textiles, furniture, appliances, small household wares, novelty items, books, toys, decorations and sporting goods to determine sale ability.
Knows up to date textile fashions and minimizes poor quality decisions.
Sorts through a spring cart completely in 25 minutes.
Requires knowledge of donation processing.
Requires ability to perform stock duties such as handling garments, placing them on the appropriate rack and keeping the pulling system up to date.
Requires ability to price merchandise according to prescribed criteria.
Requires ability to prepare textiles and goods for resale.
Requires ability to quality check items before they are placed on the sales floor.
Requires ability to maintain confidentiality of information related to LLGI operations, financial matters and personnel issues.
Ensures compliance with all Agency policies, procedures and safety standards throughout areas and maintain same to meet CARF, DOL and other applicable regulatory standards.
Requires ability to be consistently at work and on time on scheduled work days.
Requires ability to work a variety of schedules.
Requires the ability to interact with people with disabilities in a manner which enhances their dignity, privacy and confidentiality.
Requires knowledge of company policies and procedures.
Requires ability to follow all LLGI policies and procedures.
Requires ability to work independently while fostering a strong team atmosphere.
Requires ability to complete tasks on time or communicate issues / problems with the appropriate person.
Requires ability to promote a safe working environment and to ensure that all safety procedures are followed.
Requires ability to successfully complete pre-employment drug screen, reference check and criminal background investigation.
V. Physical Requirements/Working Conditions
Work in a light industrial/warehouse setting with moderate exposure to heat, cold, dirt, dust, pet hair, mold and other allergens.
Fully use body to lift and move up to thirty (30) pounds of clothing and/or house wares.
Push or pull wheeled carts with an average weight of two-hundred-fifty (250) pounds.
Stand for extended periods and lift, reach, bend and stoop to sort and hang clothing and place house wares on racks.
Sort and move up to thirty (30) pounds of clothing and house wares (which may be large or bulky) on and off of retail fixtures such as shelving up to six (6) feet high and clothing racks up to four (4) feet high and z-racks up to six (6) feet high.
Push and pull wheeled z-racks with up to one-hundred (100) pieces of clothing on them.
Bend over and reach into gaylords up to four (4) feet high to remove clothing and house wares.
Possess manual dexterity to fasten and unfasten buttons, snaps and zippers and to operate cash registers and tagging guns.
Visual acuity to evaluate donated items for quality (e.g. clothing stains, zippers, broken hardware and pilling).
Possess tactile ability in order to evaluate quality of clothing (pilling, damp / wet, etc.).
Smell to evaluate donations for undesirable odors (mold, musty, dust, urine, etc.).
Ability to occasionally lift and move up to thirty (30) pounds.
Ability to stand for long periods throughout each work day.
Retail Keyholder
Division: Retail
I. Position Concept
Under the direction of the Retail Store Manager, opens and/or closes retail store and assists in assigned operations. This position has supervisory responsibilities only in the absence of the Retail Store Manager and Retail Assistant Store Manager. The position does not have direct responsibility for disciplining staff, but does document and report all performance related issues to the Retail Store Manager. At all other times, performs the duties of a Cashier / Sorter.
II. Essential Job Duties
Keyholder
Cashier / Sorter
III. Equipment and Tools Used
Cash register, shopping carts, shopping baskets, wheeled spring carts, wheeled deep carts, wheeled z-racks, tagging gun, pallet jacks, basic retail equipment
IV. Requirement
V. Physical Requirements/Working Conditions
Work in a light industrial/warehouse setting with moderate exposure to heat, cold, dirt, dust, pet hair, mold and other allergens.
VI. Contacts